Privacy and Cookie Policy

Privacy Policy

Information we may store:

  • Information about your visits and use of this website
  • Information regarding any transactions carried out between you and us, including purchases you make of our products
  • Information that you provide for the purposes of registering with us
  • Information for the purpose of facilitating delivery of our products

We will request personal information such as your name, address, contact telephone number and e-mail address to facilitate the processing of on-line purchases. Personal information is used solely by us, Braintree Payments  (our secure payment system) and the courier company for the purpose of delivery. Personal information is never sold on to other companies.

Symply Pet Food Ltd does not store your payment details; these are encrypted and sent to Braintree Payments for processing. Braintree Payments may use certain information about you, including any received from credit reference and fraud detection agencies. This helps to protect both you and us against fraudulent transactions.

We may also ask if you would like to receive information about our product range, special offers and other information that you may find useful. You will have the option of opting out of such mailing lists and Symply Pet Foods Ltd will honour this.


Cookies contain information stored as data files which websites send to your computer whilst you are viewing the site. They are used to improve your experience and make your use of the site more efficient. We use them to remember and process the items in your shopping cart. In addition, it will store your details if you select the “remember me” option. Please note that if you turn cookies off, you will be unable to place orders.