Terms and Conditions

These terms and conditions apply to all transactions on this site.
They do not affect your statutory rights.

Making A Purchase

You will have an opportunity to check and correct your order details up until the moment you submit your order to Braintree Payments (our secure payment system) by clicking proceed on the “check out” page. After submitting an order to us we will give you an order reference number and details of the products you have ordered. This information is an acknowledgement, not acceptance of your order. Acceptance of your order will only occur when you receive an e-mail from Canagan to confirm payment has been received. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.


Normally, our deliveries will be next working day for orders placed before 2pm for orders placed on a working day (Monday to Friday). We do everything we can to meet this delivery schedule. However, delivery times may occasionally be affected by factors beyond our control and therefore they cannot be guaranteed.

Right to Cancel

You have the legal right to cancel your order within 7 working days of receipt of the goods. If for any reason you are not entirely happy with your order we will refund the value of the goods supplied provided that you first notify us of your intention to cancel and return said goods together with the original invoice back in perfect condition and in the original packaging to the address specified on the invoice within fourteen 14 working days after the day of delivery. 

To cancel your order please telephone us on 01494 775 222

Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged or faulty, please call us using the Contact Us page. Claims should be made within 3 days after the date of delivery, failing which the foods shall be deemed without defect and in accordance with the delivery documents.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at here.

Tax Charges

For orders made from the UK, 20% VAT is added unless specified.

This Website

All names, logos, text, artwork, video, trademarks and other content of this website are the property of Symply Pet Foods Ltd. That means you must not carry out any of the following actions without the express written agreement of Symply Pet Foods Ltd:

  • Republish or use material from this website
  • Reproduce and copy material on our website for a commercial purpose
  • Show any material from our website in public

Limitation of Liability

Symply Pet Foods Ltd shall not be liable for damages of any kind, including without limitation special or consequential damages, arising out of your access to, or inability to access, this site or your use of, or reliance upon, this site or the content. Symply Pet Foods Ltd has no duty to update this site and hence is not liable for any failure to update such information.

We may offer links to websites external to this website, Symply Pet Foods Ltd are neither responsible nor liable for your use of other websites.

About Us

Symply Pet Foods Ltd
Unit 10
Anglo Business Park
Asheridge Road

Telephone: 01494 775222
Fax: 01494 775223
E-mail: info@canagan.co.uk
Company registration number 6863984